Andy Burgin - Hello, this is Windows Support Desk

Welcome to the 2016 Agile Yorkshire Xmas Lightning Talks Speaker Page The Agile Yorkshire Xmas Lightning Talks Competition in 2016 featured eight talented speakers who each delivered a 10-minute talk on engaging and geeky topics. With a strict time limit and audience voting, the event was packed with fun and insightful discussions. This video, shot at the 2016 event, showcases one of the standout presentations of the evening. Enjoy! In his talk, Andy Burgin shares a humorous yet insightful story about his experience with tech support scammers during the Christmas season. As a seasoned IT professional, Andy recounts his interactions with fraudulent "Windows Support" calls, using them as an example to highlight the lengths scammers will go to deceive people. Through a series of increasingly ridiculous phone calls, Andy manages to turn the tables on the scammers, drawing attention to the importance of educating family members about common tech scams, especially during the holiday season. His story serves as both a cautionary tale and a reminder to stay vigilant against scammers who prey on unsuspecting individuals.